CVE-2018-20800 Information

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

CVSS Vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Reference

https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

NONE

Availability Impact

HIGH

Base Score

NONE

Base Severity

6.5