CVE-2017-16854 Information

Description

In Open Ticket Request System (OTRS) through 3.3.20 4 through 4.0.26 5 through 5.0.24 and 6 through 6.0.1 an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

CVSS Vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Reference

https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html https://www.debian.org/security/2017/dsa-4066 https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

HIGH

Availability Impact

NONE

Base Score

NONE

Base Severity

6.5