CVE-2017-9324 Information

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16 4.x through 4.0.23 and 5.x through 5.0.19 an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

CVSS Vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Reference

http://www.debian.org/security/2017/dsa-3876 https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

HIGH

Availability Impact

HIGH

Base Score

HIGH

Base Severity

8.8