CVE-2018-16587 Information

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32 5.0.x before 5.0.30 and 6.0.x before 6.0.11 an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it it causes deletions of arbitrary files that the OTRS web server user has write access to.

CVSS Vector

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N

Reference

https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html https://www.debian.org/security/2018/dsa-4317

Attack Complexity

LOW

Privileges Required

NONE

User Interaction Required

NONE

Scope

REQUIRED

Confidentiality Impact

UNCHANGED

Integrity Impact

NONE

Availability Impact

HIGH

Base Score

NONE

Base Severity

6.5