CVE-2019-12746 Information

Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

CVSS Vector

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N

Reference

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/ https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html https://www.otrs.com/category/release-and-security-notes-en/

Attack Complexity

LOW

Privileges Required

NONE

User Interaction Required

NONE

Scope

REQUIRED

Confidentiality Impact

UNCHANGED

Integrity Impact

HIGH

Availability Impact

NONE

Base Score

NONE

Base Severity

6.5