CVE-2019-18179 Information

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12 and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents even tickets in a queue where the attacker doesn’t have permissions.

CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Reference

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/ https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

LOW

Availability Impact

NONE

Base Score

NONE

Base Severity

4.3