CVE-2020-11466 Information

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user’s privilege allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally it leaked ticket authentication code making it possible to make changes to a ticket.

CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Reference

https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

LOW

Availability Impact

NONE

Base Score

NONE

Base Severity

4.3