CVE-2020-1767 Information

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Reference

https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html https://otrs.com/release-notes/otrs-security-advisory-2020-03/

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

NONE

Availability Impact

LOW

Base Score

NONE

Base Severity

4.3