CVE-2020-1777 Information

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions 8.0.6 and prior versions.

CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Reference

https://otrs.com/release-notes/otrs-security-advisory-2020-15/

Attack Complexity

LOW

Privileges Required

NONE

User Interaction Required

NONE

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

LOW

Availability Impact

NONE

Base Score

NONE

Base Severity

5.3