CVE-2021-36097 Information

Description

Agents are able to lock the ticket without the \Owner\ permission. Once the ticket is locked it could be moved to the queue where the agent has w\ permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Reference

https://otrs.com/release-notes/otrs-security-advisory-2021-20/

Attack Complexity

LOW

Privileges Required

LOW

User Interaction Required

LOW

Scope

NONE

Confidentiality Impact

UNCHANGED

Integrity Impact

NONE

Availability Impact

LOW

Base Score

NONE

Base Severity

4.3