CVE-2024-23794 Information

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting ‘RequiredLock’ of ‘AgentFrontend::Ticket::InlineEditing::PropertyWatch’ in the system configuration.This issue affects OTRS: 

8.0.X
2023.X
from 2024.X through 2024.4.x

Reference

https://otrs.com/release-notes/otrs-security-advisory-2024-06/